Help centre
Frequently asked questions
Quick answers about YoDocu, plans, and getting started.
What is YoDocu?
YoDocu is a document library with built-in electronic signatures. Upload and organise files, reuse templates, share with your team, and send documents for signature - all in one workspace.
How does the free trial work?
Standard and Business plans include a 14-day trial. Add a card at checkout - you are charged $0 today and billing starts only if you keep the plan after the trial. Cancel anytime from your account settings.
Are electronic signatures legally valid?
YoDocu captures who signed, when, and from which IP address in a full audit trail. Laws vary by country - many jurisdictions recognise e-signatures for business agreements, but you should confirm requirements for your use case and industry.
Can I share documents with my team?
Yes. Use the team workspace to keep files visible across your organisation, or share individual documents with specific people as viewers or editors. People you add receive an email notification.
What file types can I upload?
PDF is the primary format for signing and envelopes. You can store other common document types in your library and convert or export to PDF when you are ready to send for signature.
Which cloud storage integrations are available?
Google Drive is available today - connect a folder and completed signed PDFs export automatically. OneDrive, Azure Blob, and Dropbox are on the roadmap.
Who can use the API?
API keys and webhooks are included on Business and Enterprise plans. Contact us for documentation and key management details.
How is my data protected?
Data is encrypted in transit and at rest. Role-based access, audit logs, and workspace isolation help keep documents visible only to the people you authorise. See the Security section on our homepage for more detail.
How do I get help?
Email support@yodocu.com for product questions, or sales@yodocu.com for Enterprise and billing. You can also use the contact form - we reply by email.
Can YoDocu support multiple branches or locations?
Yes. Create an organisation and use it as your main workspace, or add branches for each dealership, property portfolio, law office, or site. Each branch has its own document library. Departments and roles can be scoped per branch so permissions stay clear as you grow.
Still have questions?
Our team is happy to walk you through plans, security, or a custom Enterprise setup.
Contact us